Customer Service

Policies

Our disclaimer, delivery terms, payment terms, and exchange & refund policy.

Disclaimer

We are not affiliated with or endorsed by any featured brand (Zara, River Island, ASOS, Next, Aldo, etc.). All trademarks and images belong to their respective owners. Items are sourced independently.

Delivery Terms

Our business operates exclusively on a delivery-only basis, with no option for customer pickups. All orders are processed, packaged, and dispatched through our approved third-party fulfilment partner, Kudya Logistics. This independent partner manages all warehousing, packaging, and delivery services on our behalf.

Estimated delivery times are within 48 hours, excluding weekends and holidays, but may vary based on location, courier availability, and other external factors. Delivery fees are determined by our fulfilment partner and depend on the delivery location and order size.

Payment Terms

Orders are only confirmed once payment has been received and verified. Product availability may change at any time, so payment must be made immediately to secure an item. If payment is delayed, availability must be reconfirmed before proceeding.

We do not offer cash on delivery or credit purchases. Payments can be made via mobile money (MTN) or bank transfer.

Exchanges & Refunds

We accept exchanges within 24 hours of delivery if the item is unused, unworn, and has all tags or seals intact. For exchanges requested by the customer (such as changing size or product), all delivery and return shipping costs are the customer's responsibility.

If an exchange is needed due to our error — like sending the wrong item, size, or a defective product — we will cover all related delivery costs. Refunds are only issued if we cannot fulfil an order due to product unavailability after payment.